To save your time, please contact us if you have any issues with this microscope. Attach the title 'I want a free microscope stand' and your Amazon order # and address in the email.（Each account can only get 1 stand.) If you want to get them, please click to send an email. If it is the otoscope problem, we will replace it for you free of charge.GOOD NEWS: Updated microscope stand + microscope carrying case for free (For Amazon microscope purchasers only) We will send the app suitable for your phone. It might be app version or otoscope problem. We will exchange the adapter to you.Ģ)If the otoscope LED lights up but no images on app, please install another 2 apps or tap this email email to us. It is micro usb or type c connection problem. Please tap this email link send us email. Open the app (OTG View / inskam / AN98) to use the otoscope.ġ)If the otoscope LED doesn't light up, before contacting us, please check the led dial on the cable and make sure it is on. Micro USB phone user please flip a piece on the USB plug from the otoscope and plug the micro usb to the phone.Type C phone user please use the type c adapter to connect the otoscope to the type c phone. Step 3: Connect the otoscope to the Android phone Please skip to step 3 if you can't find these options. Some phones may need to turn on the OTG manually by flicking downwards on the top side of the screen(Oneplus brand) or tapping Setting - Additional Settings – OTG(Oppo or Vivo brand). Inskam.apk(85.88MB) Android 4.4 and above OTG View.apk(17.52MB) Android 4.4 and above You can choose to continue with the installation or install it from the Google Play.ĭownload the installation package directly: Note it may report unsafe as you didn't install from Google Play. You can install the 3rd party camera app like “ OTG View”, “ inskam” “ AN98” as below or install from Google Play. Device manufacturers must have support for USB Video Class devices built in or this will not work. Please note that Android support is on a case-by-case basis. If you can't find the otoscope device under 'Devices', Please send an email to to contact us. If you can only get a black screen, please check the privacy setting. Open the xploview software and click 'Settings' 'Devices' to select the otoscope deivice. Connect the Otoscope USB Plug to the computer to use the otoscope. Click “Finish” to complete the installation. Select your first language and click “Next”.Ĭlick “Browse” if you want to install to other fodders. Mac: xploview.pkg(9.73MB) macOS (10.13.4 and later) | 32 or 64 bitĭouble click the “xploview” to start installation. Windows: xploview.exe(3.87MB) Windows XP, Vista, 7, 8, 10 | 32 or 64 bit We are confident that we can provide you with a satisfactory solution. To save your time, please contact us if you have any issues with the otoscope.

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